1. What Personal Data We Collect

We may collect and process the following personal information:

a) Information you give us:

• Name

• Email address

• Telephone number

• Address (if required for quotes or service)

• Payment information (only where necessary for invoicing)

b) Automatically collected data:

• IP address

• Browser type

• Pages visited

• Date/time of visit

• Referring website

• Cookies and tracking technologies

2. How We Use Your Data

We use your information for the following purposes:

PurposeLegal Basis

To respond to enquiries or requestsContract / Legitimate interests

To provide services, quotes and invoicesContract

To send updates, newsletters, offers (with consent)Consent

To improve and personalise our websiteLegitimate interests

To comply with legal obligationsLegal obligation

We will not sell or share your personal data with third parties for marketing purposes without your consent.

3. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Improve your browsing experience

• Analyse site usage

• Remember preferences

You can manage or disable cookies through your browser settings, but doing so may affect site functionality.

4. Third-Party Services

We may use third-party services that collect data on our behalf, such as:

• Google Analytics (for website usage analysis)

• CRM or email platforms (for managing enquiries/newsletters)

These third parties have their own privacy terms; we do not control their practices but ensure they comply with data protection standards.

5. How We Protect Your Data

We take appropriate technical and organisational measures to safeguard your data against:

• Unauthorised access

• Loss, misuse or alteration

• Data breaches

Access to personal data is restricted to authorised personnel only.

6. Data Retention

We retain personal data only as long as necessary for the purposes it was collected or to comply with legal obligations. After that, your data is securely deleted.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request erasure

• Object to processing

• Restrict processing

• Data portability

• Withdraw consent (where processing is based on consent)

To exercise these rights, contact us at: [your email]

8. Marketing Messages

We will only send marketing communications with your consent. You can opt out at any time by contacting us or clicking “unsubscribe” in emails.

9. Children

Our services and website are not intended for children under 16. We do not knowingly collect their information.

10. Changes to this Policy

We may update this policy. The “Last updated” date above reflects the most recent version. We recommend you review it periodically.

11. Contact Us

If you have questions about this policy or your data rights, you can get in touch